|
Challenge
- Greenfield Online required an effective solution that would enable them to store detailed information on customer change requests and allow the company to monitor their sales and delivery process
|
Solution
- Implemented the Atlassian JIRA issue tracking system
- Enhanced the standard functionality of JIRA:
- Custom fields added
- Workflow plug-in validator* installed
- Create a new global menu item hyperlinked to the company’s internal intranet
- Created a JIRA configuration document including workflow diagrams and a JIRA configuration spreadsheet
|
Result
- Expert consulting services provided on JIRA configuration best practices
- Product training provided to senior Greenfield Online team members
- Greenfield Online were able to meet their high expectations of customer service and expertise
- Proactively communicated the status of the project through weekly reports, emails and phone calls
|
