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Challenge
- Our client required customisations to their existing JIRA workflow:
- Wanted to automate the process of reassigning issues back to the ‘implementer’
- Wanted to make the group of ‘approvers’ dynamic
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Solution
- Customised the existing ‘approve change’ workflow to automatically reassign an issue back to the user who created the issue
- Developed a workflow condition plug-in within the ‘approve change’ workflow that restricted transitions:
- Would only allow transitions if the user was a member of the appropriate component group
- Each component had a list of appropriate business approvers
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Result
- Automation of JIRA processes eliminated manual data entry
- Provided extensive installation instructions
- Provided full documentation on all configuration changes
- Staging server setup to allow our client to approve workflow customisations prior to release
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