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Challenge
- New Aspects of Software required the ability to search for issues in JIRA based on the issue resolved date
- There was a need to automate the process of assigning issues back to specific JIRA users who selected the ‘More Info Needed’ workflow
- Software engineers, support staff and marketing staff required a way to view the company product teams progress
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Solution
- Implemented an additional search filter and ‘resolved date’ custom field which allowed users to search for issues based on relative resolved dates
- Customised the ‘Provide Information’ workflow to enable automated assigning of issues back to users who selected the ‘More Info Needed’ workflow
- Created a JIRA report plug-in that captured the information needed on the company’s product teams:
- Reports were customisable based on specified user input
- Reports were able to be displayed in a variety of views
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Result
- Automation of JIRA processes eliminated manual data entry
- Expert consulting services provided on the best approach to achieve New Aspects of Software objectives
- The ability to view the progress of company product teams increased the efficiency of other departments
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